Refund & Cancellation Policy

Last updated: July 1, 2026

1. Service Fee

BillFast charges a one-time fee of ₦300 per invoice download. This fee grants you access to download a single PDF invoice.

2. Refund Policy

Due to the digital nature of our service, all sales are final once the invoice PDF has been successfully downloaded. However, we will consider refunds in the following circumstances:

• Technical failure: If you are charged but unable to download your invoice due to a system error on our end, you are eligible for a full refund.
• Duplicate charge: If you are charged multiple times for the same invoice, we will refund the duplicate charges.
• Payment error: If an incorrect amount was charged.

3. How to Request a Refund

To request a refund, contact us within 7 days of the transaction at support@billfast.ng with:

• Your full name and email address
• The payment reference number
• The date and amount of the transaction
• A brief description of the issue

4. Refund Processing

Approved refunds will be processed within 5-10 business days. Refunds are issued to the original payment method used. Paystack may apply its own processing fees.

5. Cancellation

Since BillFast operates on a per-invoice fee model (no subscriptions), there is no recurring billing to cancel. You may stop using the Service at any time. If you have an account, you may delete it by contacting us.

6. Chargebacks

If you initiate a chargeback with your bank or payment provider before contacting us, you may be denied service. Please reach out to us first so we can resolve the issue.

7. Contact

For refund requests or questions: support@billfast.ng